Integrations

Connect your phone system in minutes

19 native integrations. All providers get automatic call ingestion and AI scoring. Preferred and Compatible providers also unlock the real-time agent and queue dashboard.

8 Preferred — full real-time dashboard5 Compatible — good real-time support6 Others — call records & AI scoring

Feature Compatibility

What each provider gives you

All 19 integrations support automatic call ingestion and AI scoring. The real-time agent and queue dashboard requires a Preferred or Compatible provider.

Full support Partial / approximated Not availableNamed states= named AUX codes + time-in-state (powers Shift Time Allocation)Binary only= Available / On-Call only

Provider	Tier	Agent Identity	Shift Time Allocation	Notes
Intermedia	Preferred	Email	Named states	Call Coach IQ uses
NICE CXone	Preferred	Email	Named states	—
Genesys Cloud CX	Preferred	Email	Named states	—
Five9	Preferred	Email	Named states	—
8x8	Preferred	Email	Named states	—
Talkdesk	Preferred	Email	Named states	—
RingCentral	Compatible	Email	Binary only	Full queue SLA requires Advanced Analytics scope; agent status is Available/Busy only — no named AUX codes
3CX	Compatible	Extension	Binary only	Agent matching uses extension/display name; status is profile name only — no named AUX codes
Aircall	Compatible	Email	Binary only	No dedicated real-time API — status approximated from users list; Available/On-Call only
Dialpad	Compatible	Email	Binary only	No dedicated real-time API at standard tier — status approximated; Available/On-Call only
CloudTalk	Compatible	Email	Binary only	Queue stats approximated from active calls; agent status is Available/Calling only
JustCall	Compatible	Email	Binary only	Native availability API; Available/On-Call only — no named AUX codes or duration
Freshworks	Compatible	Email	Binary only	Native availability API with ACW state; Available/On-Call/ACW only — no named AUX codes
MiaRec	Others	Email		Recording platform only — no real-time presence API
Zoom Phone	Others	Email	Binary only	User roster shown; real-time call state needs Dashboard scope — Available/Inactive only
GoTo Connect	Others	Email	Binary only	User roster shown; live call state requires WebSocket — Active/Inactive only
VitalPBX	Others	Extension		On-premise PBX — no built-in real-time REST endpoint; extension matching only
Twilio	Others	Phone #	Binary only	Agent presence approximated from active calls — On-Call/Idle only; no named AUX states
VoIP.ms	Others	Phone #		Basic VoIP — no agent identity or real-time contact-centre APIs

Preferred

Full real-time dashboard support

These platforms expose real-time agent presence and queue statistics via their API, unlocking the full live dashboard alongside automatic call ingestion and AI scoring.

Setup guide

Compatible

Good real-time support

Full call ingestion and AI scoring plus a good-quality live dashboard. Agent availability is accurate; queue SLA metrics are approximated because these platforms don't expose a dedicated real-time queue endpoint.

Setup guide

Others

Call records & AI scoring

Recordings pull in automatically and every call gets AI-powered scoring and coaching. The real-time agent and queue dashboard is not available for these platforms — switching to a Preferred provider unlocks it.

Setup guide

Billing & CRM

Billing and customer data

Stripe powers subscription billing today. CRM integrations are coming soon — sync agent data, accounts, and call outcomes directly into your workflow.

Live

Subscription billing — live

Soon

API Security

How your provider connection stays secure

Every API call from Call Coach IQ to your phone platform travels through our hardened server-side proxy layer — never directly from your browser. Six independent controls protect your credentials and your data.

Server-side proxy

Provider API calls are made exclusively from Firebase Cloud Functions — one dedicated callable per provider. Your browser never contacts your phone platform directly, eliminating a class of token-leakage attacks.

Credentials in Secret Manager

API keys and OAuth tokens are stored in Google Secret Manager and loaded at call time by the function. They are never written to Firestore, never returned to the client, and never appear in logs.

App Check enforcement

Every proxy callable requires a valid Firebase App Check token, verified by reCAPTCHA Enterprise. Requests that lack a token — bots, scrapers, unapproved clients — are rejected before any provider call is made.

Independent rate limits

Each of the 19 provider callables carries its own Firestore-backed rate limit, sized by tier: Preferred (500 req / 5 min), Compatible (200 req / 5 min), Others (100 req / 5 min). A runaway client cannot exhaust your provider quota.

Path allowlisting

Every provider adapter maintains a strict allowlist of permitted API paths. Requests to paths outside that list are rejected at the function boundary — the proxy cannot be used to reach arbitrary provider endpoints.

Token revocation checks

Each proxy call verifies that the caller's Firebase session has not been revoked. Offboarded agents or compromised accounts cannot use a still-valid ID token to continue accessing provider data after their session is invalidated.