GoTo Connect
OthersUnified communications platform from GoTo (formerly Jive/LogMeIn).
Setup time
~20 minutes
Auth method
OAuth
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Agent roster shown in real-time dashboard
- Call queue names displayed from the Admin API
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- Real-time per-call agent state requires a WebSocket subscription — the REST API returns the user roster only
- Live queue call counts are not available via polling; queue configuration names are shown instead
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from GoTo Connect before starting.
GoTo Developer Portal → your app → Client ID.
GoTo Developer Portal → your app → Client Secret.
Step-by-step setup
Follow these steps in your GoTo Connect account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Create an OAuth app
In the GoTo Developer Portal go to My Apps → Create App. Set type to Server-to-Server.
GoTo Developer Portal - 2
Request Call Center scopes
Add scopes: cr.v1.calls.read, cr.v1.recordings.read, uc.users.read.
- 3
Copy credentials
Copy the Client ID and Client Secret from the app credentials page.
- 4
Enter credentials in Call Coach IQ
In Admin → System & Data, select GoTo Connect and enter the Client ID and Client Secret.
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Ready when you are
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