What's new in Call Coach IQ

The Call Coach IQ mobile app is now on Android. Cloud builds are fully configured so the team can ship new versions directly to Google Play, and preview builds can be uploaded to Play Console in one step.

JavaScript fixes and improvements are now delivered to the Android app instantly — no app store download required. Users get the latest version the next time they open the app.

The Android app now shows the official Call Coach IQ brand icon and splash screen, replacing the earlier placeholders.

Long-running admin jobs — including embeddings reindex and data backfills — now stream real-time progress so operators can see exactly where a job stands. Jobs can also be cancelled mid-run without waiting for them to finish.

When an admin backfill or reindex job is interrupted and restarted, it now skips work that was already completed. No more redundant processing or accidentally overwriting finished results on resume.

The reporting page now includes a custom query builder — filter and combine metrics by date range, agent, team, call type, score range, and more without writing a single line of code. Save queries for quick reuse or share them with your team.

The AI prompts that evaluate sales calls have been reworked to better recognise discovery, objection handling, and closing technique. Expect more accurate and consistent scores on outbound and sales-focused call types.

Admins can now upload and store documents — playbooks, product guides, objection sheets — that the AI references when generating coaching and answering questions. Keeps every insight grounded in your own material.

The AI now reads call transcripts to identify how a lead found your company and logs it automatically. Lead source data flows into sales reporting and the custom query builder so you can measure which channels convert.

Save any custom query and set it to run automatically — daily, weekly, or monthly — with results delivered as a CSV to your inbox. No manual exports, no missed check-ins.

Managers can now filter the Coaching Hub to show only items agents have not yet acknowledged — making it easy to follow up on outstanding coaching without scrolling through the full list.

Admins can now see calls per agent, total talk time, average handle time, longest call, calls/hour, and a 30-day score sparkline — all sortable, with stack-rank badges for top and bottom performers.

Click into any agent in the workload tab to see a 7×24 hour-of-day × day-of-week heatmap of their call activity. No extra query — it reuses the same data the table fetches.

A new card surfaces calls that ran more than 2× the agent's median handle time for that call type — so coaches can spot the calls that actually deserve a closer look.

Every AI flow (transcribe, classify, score, analyze) now records token usage and an estimated cost. Admins get a 30-day rolling cost card on /admin with a per-plan-tier breakdown.

When the watchdog resets a call that got stuck mid-processing, an admin alert is now created alongside the user notification — so operators see it in the Admin Alerts panel.

Landing page now leads with value first; pricing, ROI calculator, full feature list, and FAQ are consolidated on the Learn More page.

Searching with "All agents" and "All teams" selected no longer returns a validation error.

Fixed an issue where the header logo could render at different sizes depending on the page it was on.

Agents can challenge any AI-generated score directly from the call page. Managers review, respond, and resolve in-thread — every step is tracked.

Built-in gamification layer — agents earn badges for performance milestones, with company-wide celebration alerts.

See a customer's entire call history in one timeline — sentiment shifts, CSAT scores, and churn-risk flags side by side.

Most calls now complete the full transcribe → classify → score → analyze pipeline in under 90 seconds.

Natural-language search across your call corpus — ask "show me churn-risk calls from last week" and get a grounded answer with links back to the source calls.

Fully editable scoring rubrics, including separate rubrics per call type (sales, cancellations, tech support, general), are available on Starter and up.

Card numbers, SSNs, PINs, dates of birth, and security answers are now replaced with labeled placeholders before any transcript is stored.