About Call Coach IQ
We built Call Coach IQ because we saw the same problem everywhere: call center managers spending their weekends reviewing 2% of calls while 98% of agent interactions — and the coaching opportunities inside them — went completely unexamined.
Our Mission: AI Coaching for Every Call Center Interaction
Call Coach IQ exists to make every agent interaction count. Using AI, we automatically transcribe, score, and generate coaching feedback for every call in under 90 seconds — so managers can focus on coaching their teams, not hunting for examples.
We believe that fair, consistent, and transparent call scoring is a right, not a luxury. That is why we built agent score disputes directly into the platform — agents can challenge any score, and managers can respond with full context. Trust goes up. Performance follows.
What We Stand For
Full Coverage, Not Samples
Manual QA covers 2–5% of calls at best. We score 100% of them — automatically, consistently, and without bias.
Privacy First
PII is redacted before anything is stored. Your call data is never used to train AI models. We operate under enterprise-grade AI provider terms.
Built for Speed
From call end to coaching report in under 90 seconds. Managers and agents get actionable feedback while the conversation is still fresh.
Agent Empowerment
Agents aren't just scored — they're coached, celebrated with badges, and given a voice through the score dispute system. Engagement improves when people trust the process.
AI Technology & Security Behind Call Coach IQ
Call Coach IQ is powered by AI via Firebase Genkit, running on a fully managed cloud infrastructure. Every call goes through a multi-stage AI pipeline: transcription, classification, scoring against custom rubrics, compliance checking, sentiment analysis, and churn risk detection — all in parallel.
The platform is built on Next.js and Firebase, with role-based access control, TOTP multi-factor authentication, tamper-proof audit logging, and automatic PII redaction. It is designed to meet the data handling expectations of regulated industries including telecom, financial services, and insurance.
Call Centers & Industries We Serve
We are built for growing call centers — teams of 10 to 500 agents who need enterprise-grade AI coaching without enterprise-grade procurement requirements. Our customers include telecom providers, ISPs, insurance carriers, financial services firms, and any team running high-volume inbound or outbound call operations.
Our pricing starts at $65 per agent per month for the Starter plan, with Growth ($85) and Professional ($150) tiers that unlock business analytics, sales intelligence, compliance monitoring, and our most advanced AI models. Enterprise pricing is custom. There are no seat minimums and no long-term contracts — most teams are up and running within one business day. See the full plan comparison →
See It For Yourself
Upload a real call and get a full AI coaching report in under 90 seconds — no account required.