Peek Inside
Every Page. What It Does.
Who It's For. Why It Matters.
Call Coach IQ isn't a single dashboard — it's a complete operating system for call quality, coaching, and business intelligence. Here's a guided tour of every major page and what it delivers.
Analysis & Scoring
Call Analytics
Every call scored. Every transcript searchable. Every score explainable.
For: QA Managers, Team Managers, Agents
Conversation Analytics
Commitments tracked, FCR detected, missed opportunities flagged — inside every conversation.
For: QA Managers, Operations Managers, Sales Directors
Multi Agent Detection
Warm transfers scored per agent — AI speaker re-attribution, a child record for each hand-off, and consults kept on one call.
For: QA Managers, Compliance Teams, Admins
Commitment Tracking
Every follow-up, callback, and quote promised on a call — captured automatically and tracked to completion.
For: Agents, Team Managers, Admins
Ask Your Data
Natural-language search across your entire call corpus — grounded answers with links back to the source calls.
For: Operations Managers, Retention Managers, Directors
Coaching
Coaching Hub
Automatic, evidence-based coaching delivered to every agent without manager effort.
For: Agents, Team Managers, Admins
Coaching Themes
See which improvement areas repeat across your team — and build training around them.
For: Team Managers, Admins
Pivot Point Library
Proven phrases for de-escalation, objection handling, retention, and closing — drawn from your top performers.
For: All Agents, Team Managers
Training Hub
Learning paths that mix real calls, knowledge base articles, live simulations, graded quizzes, and pivot practice — unlocked one step at a time.
For: Admins, Team Managers, Agents
Business Insights
Business Analytics
Performance trends, agent workload, handle-time outliers — all clickable to the underlying calls.
For: Directors, Operations Managers, Team Managers
Sales Intelligence
Close rates, MRR trends, and AI-identified loss reasons extracted from every sales call.
For: Sales Directors, Sales Managers, Operations
Sales Follow-Ups
Rule-driven follow-ups created automatically when a sales call closes or falls through — dated, assigned, and tracked to done.
For: Sales Managers, Sales Reps, Admins
Customer Journey
Complete interaction history, CSAT trend, and at-risk signals for any customer — searchable by phone number.
For: Retention Managers, Customer Success, Team Managers
Churn Risk Insights
AI flags at-risk customers from call signals before they decide to cancel.
For: Retention Managers, Customer Success, Directors
Sentiment Analytics
Customer mood trends by week, by agent, and by call type — ahead of your CSAT survey.
For: CX Leads, Team Managers, QA Managers
Competitor Intelligence
Every competitor mention logged from customer calls — who, in what context, on which call.
For: Sales Directors, Product, Training Leads
Customer Themes
Why customers call — outages, slow speed, Wi-Fi, billing — counted by week, area and network, with spike alerts.
For: Network & Product Engineers, Support Managers, Operations Directors
Reporting
Agent Workload
Calls per agent, talk time, handle-time outliers, and a utilization heatmap — with burnout risk scored continuously.
For: Team Managers, Operations Managers, Admins
AI Performance Review
Structured, HR-ready agent reviews generated from actual call scores and coaching history.
For: Team Managers, HR, Admins
AI Outcomes
Quality, compliance and CSAT trends month by month, an AI maturity score that names what would raise it, and cost per resolved AI call.
For: Directors, Operations Managers, Admins
Custom Query Builder
Filter call records by any field combination. Save queries and schedule recurring email exports.
For: Admins, Managers
Custom Data Import
Upload any CSV, chart it instantly, and optionally correlate it against agent- or date-level call metrics.
For: Admins, Managers
Agent Experience
Operations
Realtime Dashboard
Live queue depth, agent availability, and today's performance — all on one screen.
For: Operations Managers, Supervisors, Directors
Knowledge Base
Upload your playbooks. Agents search in plain language. Coaching stays anchored to your policies.
For: Admins, Agents, Managers
Staffing Coverage
A 7-day × 24-hour view of call volume against agents active — the hours you are short, and how your service levels held.
For: Operations Managers, Workforce Planners, Admins
AI Billing Email Assistant
Billing email in your shared Outlook mailbox gets an AI-drafted reply grounded in the account record — sent only when a person clicks Send.
For: Billing Teams, Customer Service Managers, Admins
Live AI Voice Agent
An inbound voice agent briefed by your own highest-scoring calls, with trust-tiered caller data and live network diagnostics.
For: Operations Managers, Support Leaders, Admins
Ready to See It on Your Calls?
Upload a real call and get a scored QA report in minutes — no account required. Or book a 30-minute demo and we'll walk through every page using your actual call data.
No commitment. Integration in 1 business day, fully operational within a week.