Peek Inside
Every Page. What It Does.
Who It's For. Why It Matters.
Call Coach IQ isn't a single dashboard — it's a complete operating system for call quality, coaching, and business intelligence. Here's a guided tour of every major page and what it delivers.
Analysis & Scoring
Call Analytics
Every call scored. Every transcript searchable. Every score explainable.
For: QA Managers, Team Managers, Agents
Conversation Analytics
Commitments tracked, FCR detected, missed opportunities flagged — inside every conversation.
For: QA Managers, Operations Managers, Sales Directors
Multi Agent Detection
Warm transfers and multi-speaker calls scored per agent — acoustic diarization, child records, and speaker resolution built in.
For: QA Managers, Compliance Teams, Admins
Commitment Tracking
Every follow-up, callback, and quote promised on a call — captured automatically and tracked to completion.
For: Agents, Team Managers, Admins
Ask Your Data
Natural-language search across your entire call corpus — grounded answers with links back to the source calls.
For: Operations Managers, Retention Managers, Directors
Coaching
Coaching Hub
Automatic, evidence-based coaching delivered to every agent without manager effort.
For: Agents, Team Managers, Admins
Coaching Themes
See which improvement areas repeat across your team — and build training around them.
For: Team Managers, Admins
Pivot Point Library
Proven phrases for de-escalation, objection handling, retention, and closing — drawn from your top performers.
For: All Agents, Team Managers
Training Hub
Learning paths that mix real calls, knowledge base articles, live simulations, graded quizzes, and pivot practice — unlocked one step at a time.
For: Admins, Team Managers, Agents
Business Insights
Business Analytics
Performance trends, agent workload, handle-time outliers — all clickable to the underlying calls.
For: Directors, Operations Managers, Team Managers
Sales Intelligence
Close rates, MRR trends, and AI-identified loss reasons extracted from every sales call.
For: Sales Directors, Sales Managers, Operations
Sales Follow-Ups
Rule-driven follow-ups created automatically when a sales call closes or falls through — dated, assigned, and tracked to done.
For: Sales Managers, Sales Reps, Admins
Customer Journey
Complete interaction history, CSAT trend, and at-risk signals for any customer — searchable by phone number.
For: Retention Managers, Customer Success, Team Managers
Churn Risk Insights
AI flags at-risk customers from call signals before they decide to cancel.
For: Retention Managers, Customer Success, Directors
Sentiment Analytics
Customer mood trends by week, by agent, and by call type — ahead of your CSAT survey.
For: CX Leads, Team Managers, QA Managers
Competitor Intelligence
Every competitor mention logged from customer calls — who, in what context, on which call.
For: Sales Directors, Product, Training Leads
Reporting
Agent Workload
Calls per agent, talk time, handle-time outliers, and a utilization heatmap — with burnout risk scored continuously.
For: Team Managers, Operations Managers, Admins
AI Performance Review
Structured, HR-ready agent reviews generated from actual call scores and coaching history.
For: Team Managers, HR, Admins
Custom Query Builder
Filter call records by any field combination. Save queries and schedule recurring email exports.
For: Admins, Managers
Custom Data Import
Upload any CSV, chart it instantly, and optionally correlate it against agent- or date-level call metrics.
For: Admins, Managers
Agent Experience
Operations
Realtime Dashboard
Live queue depth, agent availability, and today's performance — all on one screen.
For: Operations Managers, Supervisors, Directors
Knowledge Base
Upload your playbooks. Agents search in plain language. Coaching stays anchored to your policies.
For: Admins, Agents, Managers
Staffing Coverage
A 7-day × 24-hour view of call volume against agents active — the hours you are short, and how your service levels held.
For: Operations Managers, Workforce Planners, Admins
AI Billing Email Assistant
Billing email in your shared Outlook mailbox gets an AI-drafted reply grounded in the account record — sent only when a person clicks Send.
For: Billing Teams, Customer Service Managers, Admins
Live AI Voice Agent
An inbound voice agent briefed by your own highest-scoring calls, with trust-tiered caller data and live network diagnostics.
For: Operations Managers, Support Leaders, Admins
Ready to See It on Your Calls?
Upload a real call and get a scored QA report in minutes — no account required. Or book a 30-minute demo and we'll walk through every page using your actual call data.
No commitment. Integration in 1 business day, fully operational within a week.