Call Coach IQ — Intelligent Conversation AnalyticsCall Coach IQ — Intelligent Conversation AnalyticsINTELLIGENT CONVERSATION ANALYTICSRequest Full Demo
    Free Trial Analysis

    Try Call Coach IQ Free

    Upload a real call recording and get a full AI-powered analysis. No account needed.

    Recommended Call Types to Try

    3+ Speaker Calls

    Warm transfers, supervisor consults, or conference calls. Each agent gets their own scored report with individual conversation dynamics.

    Best for: trying multi-agent split analysis

    Note: processing may take a few extra minutes as each speaker is analyzed separately.

    Sales Call

    Discovery, objection handling, and closing conversations. The AI scores on a sales-specific rubric and flags missed upsell or cross-sell opportunities.

    Best for: revenue coaching & deal reviews

    Cancellation Call

    Retention and save attempts. The AI detects churn signals, evaluates empathy and save techniques, and surfaces whether the outcome was resolved or escalated.

    Best for: churn prevention & retention coaching

    Your audio never leaves your browser — only the analysis results are saved, auto-deleted after 7 days.

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    MP3, WAV, M4A, MP4, OGG, WEBM, AAC · Max 10 MB · Max 15 min

    Your Details

    Enter comma-separated words or phrases. The AI will flag each one found in the call.

    Add rules to check whether the agent followed required scripts or avoided forbidden language. Toggle each rule as Required (must be present) or Forbidden (must not appear).

    Here's a sample of what you'll get

    Example only
    78Goodout of 100
    Opening & Greeting82/100
    Needs Discovery71/100
    Issue Resolution68/100

    Sample Coaching Tip

    The agent moved to the solution too quickly without fully exploring the customer's underlying concern. Next time, try asking one follow-up question after the customer explains their issue — this builds rapport and often surfaces the real problem.

    What your free analysis includes

    • Full transcript — every word of the call, speaker-separated
    • Overall score (0–100) — benchmarked against the detected call type
    • Metric-level breakdown — greeting, discovery, resolution, empathy, and more
    • Coaching tips — specific, actionable feedback written for the agent
    • Churn risk flag — AI detects whether the customer is at risk of cancelling
    • Sentiment timeline — how the call emotion shifted from start to finish
    • Keyword hits — any custom words or phrases you add are flagged in context

    Results are emailed to you and also displayed instantly on this page. No account required.

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