Stop missing 95% of your coaching moments
You only review 5% of calls.
We score and coach 100%.
Automated scoring in minutes — no compliance gaps, no blind spots.
No credit card · No contract · Results in your first session
“This tool is excellent for both the business and the customers — it centralizes the data and offers great flexibility to accommodate the specific needs of the business.”
“It has made reviewing customer interactions so much faster and more effective. The AI analysis is thorough, consistent, and saves our team a significant amount of time. It’s a tool that genuinely supports growth instead of just measuring performance.”
The Problem
Three Gaps in Every Call Center
5%1
of calls reviewed manually
The other 95% are invisible to your managers — every coaching miss, every churn signal, every compliance gap.
→ Call Coach IQ scores 100%
47%2
of agents feel scoring is unfair
Inconsistent human review erodes the trust that makes coaching work.
→ Custom rubrics, zero variance
20–30%3
scoring variance between reviewers
The same call, different supervisors — wildly different scores. That's not QA, that's guesswork.
→ Consistent AI scoring
Live On The Platform
37,925
minutes of audio analyzed
Across every customer conversation our customers have run through the platform.
8,971
calls scored & coached
Every call gets a transcript, a score, and personalized coaching tips — automatically.
Counts updated just now from real platform usage. PII is redacted before any audio is stored.
How It Works
From call to coaching in minutes
01
Call arrives automatically
Recordings pull in the moment a call ends — via direct API connection to your phone system. No manual uploads, no batch exports, no FTP. Your existing platform stays exactly as-is.
02
Agentic AI processes in parallel
Transcription feeds the pipeline; scoring against your rubric sits at the centre of it. A coordinated team of specialized AI agents runs off that score simultaneously — coaching tips, acknowledgment tracking, compliance checking, churn risk, sentiment analysis, topic spotting. All in one pass, in seconds. PII is redacted before any text is stored.
Transcription
Ingest & diarization — feeds the scoring hub
Scoring
Central orchestrating agent — your rubric, every call
Context
Feeds your company settings & rubrics into Scoring and Coaching Tips
Call Coach IQ
The final output — complete insights & coaching delivered in seconds
03
Scored against your rubric
Your custom QA rubric — sales, retention, support, or generic — is applied consistently to every call. No reviewer variance. No inter-rater drift. The same standard, every time, every agent.
04
Coaching delivered, acknowledged, tracked
If the score falls below threshold, AI generates specific coaching tips tied to the exact moments that hurt the score — in your coach's voice. Agents must sign off. Managers see green/red status across the team. Every dispute tracked end-to-end.
05
Business insights surface automatically
Every scored call feeds a live intelligence layer — no manual analysis, no dashboards to build. Spot churn signals before customers leave, track competitor mentions in real time, understand sentiment trends across your team, and identify the pivot points that separate winning calls from losing ones.
A 76-year-old co-op went from spot-checks to 100% call coverage
Pioneer Connect, a member-owned broadband cooperative serving the Oregon coast to the Willamette Valley, put every inbound call through Call Coach IQ. Since going live on May 1, 2026, its 13-agent Customer Experience team has scored 1,973 calls at an average of 87.8 / 100 — without adding headcount.
100% Call Coverage
Every substantive call scored, up from occasional spot-checks
237 Churn-Risk Signals Caught
Surfaced automatically — no manager had to overhear the call
147 Sales Opportunities Flagged
Live visibility into wins the team was already making
~456 Hours of Manual QA Eliminated
≈$14,000 in labor cost avoided since go-live
What makes Call Coach IQ different
Closed-Loop Coaching
Only Call Coach IQCoaching items stay open until the agent explicitly signs off — not just sent, but received, read, and acknowledged. Disagreements go through a structured dispute and resolution workflow, so every score has a record behind it instead of a hallway conversation.
Learn more about the Coaching Hub →Transfer Attribution
Only Call Coach IQOne recording, three agents. Multispeaker detection separates agent-to-agent transfers, IVR handoffs, and warm transfers automatically — so the score and the coaching land on the agent who actually handled that segment, not on the call as a whole.
Learn more about Multi Agent Detection →Conversation Analytics
Only Call Coach IQDeep behavioral signals on every call — talk/listen ratio, filler words, interruptions, questions asked, first-call resolution, commitments made, and missed opportunities. Not just a score — a full picture of what happened.
Learn more about Conversation Analytics →Ask Your Data
Only Call Coach IQPlain-English questions answered from your full call corpus. "Why are customers canceling in Q3?" No SQL, no keyword setup, no analyst.
Coaching That Scales With Your Team
Most contact centers manually review 5% of calls. Call Coach IQ coaches the other 95% — automatically, consistently, and tied to the exact moments that hurt the score.
Auto-Coaching, On Trigger
When a call falls below your “needs coaching” threshold, the AI generates specific, evidence-based tips tied to the moments that hurt the score — ready before the agent’s next shift.
- Configurable score trigger (default: 50)
- Per-rubric coaching: sales, cancel, support
- Per-metric breakdown — not vague summaries
- Custom coach voice that sounds like your supervisor
Coaching Agents Trust
Coaching only works when agents read it and trust it. Built-in acknowledgment, score disputes, and badges turn feedback into a two-way conversation — not a top-down audit.
- Signed acknowledgment with timestamp
- One-click score disputes — fully tracked
- Achievement badges & celebration alerts
- Private 1:1 follow-up queue with calendar invites
Coaching Hub & ROI
One screen to manage every coachable call across the team. Filter, drill in, and prove that coaching is actually moving the score — by manager, team, and agent.
- Filter by rubric, score range, weak metric, agent
- Drill into the exact transcript moment cited
- Score-lift tracking on coached vs uncoached calls
- ROI breakouts by manager, team, and agent
Compliance IQ
One missed disclosure costs more than a year of the platform
If you run collections, insurance, healthcare, or financial services calls, the expensive risk is not a low QA score — it is the call where a required disclosure never happened and nobody noticed for six months. Sampling 5% of calls means finding out at the audit. Compliance IQ checks every one.
Your rules, checked on every call
Mini-Miranda delivery, recording consent, opt-out language, authentication before disclosure — configured per company, graded pass / fail / critical, with the exact transcript moment cited as evidence.
Card numbers gone before storage
Regulated-grade redaction strips card numbers and secondary PCI and HIPAA fields before any text is written to the database. Every plan redacts account numbers; Compliance IQ extends that to the fields auditors actually ask about.
A violation becomes a coaching item, not an email
A critical finding routes into the same closed loop as everything else: coaching generated, agent signature required, dispute workflow available. When a regulator or a plaintiff asks what you did about it, the answer is a record rather than a recollection.
Running on the model that actually redacts
Compliance IQ includes Gemini 3.5 Flash — in our side-by-side evaluation the only model that correctly redacted both account numbers and card numbers without a second pass. Every other model we tested missed at least one field.
Regulated vertical? Financial services · Insurance · Telecom
Integrations
Works with your existing phone system
19 native integrations — recordings pull in automatically the moment a call ends. No uploads, no exports, no manual work.
Explore the Platform
Every page, built for a purpose.
Start with configuration — set up your rubrics, thresholds, and team controls so every other feature works the way your workflow demands.
Security & Trust
Enterprise-grade security, documented in full
Call Coach IQ is built on Google Cloud Platform with defence-in-depth controls across 15 security domains — from encrypted infrastructure and multi-factor authentication to a three-layer supply chain integrity check on every deploy.
GCP + Firebase Infrastructure
ISO 27001 · SOC 2 Type II · FedRAMP · PCI DSS
TOTP MFA & Instant Revocation
Sessions invalidated immediately on offboarding
3-Layer Tenant Isolation
Database · API · billing — fully independent enforcement
Zero Long-Lived CI Secrets
Workload Identity Federation only — no stored keys
Evaluating other platforms? See how Call Coach IQ compares to Observe.AI, CallMiner, Gong, and more →
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.