How Call Coach IQ
Transforms Your Business
These numbers come from real contact centers — anonymized and aggregated across every team using Call Coach IQ. No hypotheticals. No vendor projections. What you see is what QA-at-scale actually looks like.
Based on 13K+ calls analyzed in the last 365 days. Updated October 3, 2026.
87/100
Average QA Score
Median 91 · 25th pct 83 · 75th pct 95
91.1%
Compliance Pass Rate
3.0% of calls had a critical rule failure
12.6%
Churn Risk Detected
Of calls had an active churn risk signal identified by post-call AI analysis
63.3%
First Call Resolution
Of sampled calls resolved without a follow-up or escalation
58.7%
Agent Talk Time
Customer: 40.0% — ideal agent share is 45–55%
5.6%
Retention Save Rate
Of cancellation calls ended with a successful save
81/100
Platform Avg CSAT
Across 4K+ rated calls
8K+
Total Keyword Hits
Keyword matches detected across all analyzed calls
1.9/100
Avg Filler Rate
Filler words per 100 spoken — lower is cleaner delivery
0.6
Avg Interruptions
Per call across sampled calls
4K+
Total Commitments Made
Agent commitments tracked and followed up on the platform
20.1/100
Missed Opportunities
Upsell, cross-sell, and retention saves flagged per 100 calls (sampled)
0.6
Avg Pivot Points / Call
Avg sentiment-shift moments per call — based on sampled calls
64/100
Avg Sentiment Score
Weighted sentiment across all calls — higher is more positive
841
Total Wins
Sales conversions, retention saves, and platform achievements combined
QA Score Distribution
How call scores are spread across all analyzed calls.
Methodology
All statistics are computed from real calls processed by Call Coach IQ across participating contact centers. Data is fully anonymized before aggregation — no company identifiers, agent names, or customer information is included at any stage of the computation.
Compliance figures reflect the proportion of QA rule evaluations that passed, based on rubrics configured by each individual team. Score distributions reflect the AI QA rubric score assigned to each analyzed call. Conversation dynamics (talk time, filler word rates, FCR) are computed from a random sample of calls.
See How Your Team Compares
These benchmarks become most useful when you can measure your own team against them. Book a demo and we'll show you where your calls land relative to the platform average.
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