Know Who's About to Leave
Before They Tell You.
Customers signal their intent to leave weeks before they cancel — on support calls, billing calls, and routine service interactions. Churn Risk Insights reads every one of those signals automatically and delivers a prioritized retention queue so your team can act while there's still time to save the account.
Cancellation Language
Direct phrases like "I want to cancel" or softer signals like "I'm thinking about switching" — both flagged and recorded with the call moment they occurred.
Price & Value Complaints
Customers expressing that pricing is too high, value isn't there, or a competitor is cheaper. Surfaces accounts where a save conversation is already overdue.
Competitor Mentions
Any named competitor mentioned in the context of switching, comparison, or dissatisfaction — logged automatically with the conversation excerpt.
Dissatisfaction Patterns
Escalating frustration, unresolved prior issues, or repeated contacts about the same problem — all associated with elevated churn risk.
Immediate Alerts
When a high-confidence churn risk is detected, managers receive an in-app notification on the same day — not in a weekly report.
Confidence Scoring
Each flagged customer shows a confidence indicator based on the number and strength of signals detected. Prioritize your highest-confidence risks first.
What the Churn Risk Page Shows
For every call where churn signals were detected, you see: the customer, the agent who handled the call, the call date, the detected risk reasons with confidence levels, and a direct link to the call detail page so you can listen to the exact moments flagged.
The list is filterable by risk level, date, agent, and signal type — so your retention team always knows where to focus their outbound save calls.
Who Uses Churn Risk Insights
Start each morning by reviewing the overnight churn risk flags. Assign save calls to available agents before the customer has had time to finalize their cancellation decision.
For SaaS and subscription businesses, surface churn signals from support calls weeks before renewal — giving CS reps time to address the root issue.
Track which churn drivers appear most frequently across your call base. Use it to inform product, pricing, and service decisions with data from real customer conversations.
Find the Customers Worth Saving — Today
Most teams discover churn risk at the moment of cancellation. Book a demo and see how to surface it from calls that happened last week.
Request a DemoAvailable on Growth and Professional plans.