Know Who's About to Leave
Before They Tell You.
Customers signal their intent to leave weeks before they cancel — on support calls, billing calls, and routine service interactions. Churn Risk Insights reads every one of those signals automatically and delivers a prioritized retention queue so your team can act while there's still time to save the account.
Cancellation Language
Direct phrases like "I want to cancel" or softer signals like "I'm thinking about switching" — both flagged and recorded with the call moment they occurred.
Price & Value Complaints
Customers expressing that pricing is too high, value isn't there, or a competitor is cheaper. Surfaces accounts where a save conversation is already overdue.
Competitor Mentions
Any named competitor mentioned in the context of switching, comparison, or dissatisfaction — logged automatically with the conversation excerpt.
Dissatisfaction Patterns
Escalating frustration, unresolved prior issues, or repeated contacts about the same problem — all associated with elevated churn risk.
Immediate Alerts
When a high-confidence churn risk is detected, managers receive an in-app notification on the same day — not in a weekly report.
Confidence Scoring
Each flagged customer shows a confidence indicator based on the number and strength of signals detected. Prioritize your highest-confidence risks first.
What the Churn Risk Page Shows
For every call where churn signals were detected, you see: the customer, the agent who handled the call, the call date, the detected risk reasons with confidence levels, and a direct link to the call detail page so you can listen to the exact moments flagged.
The list is filterable by risk level, date, agent, and signal type — so your retention team always knows where to focus their outbound save calls.
Who Benefits from Churn Risk Insights
For the Customer
You get reached out to before you've even finalized the decision to leave — a retention team member calls with a real fix while the account is still saveable, instead of a cancellation confirmation email after the fact.
For the Agent
When a call you handled surfaces a churn signal, you see the flag and confidence level immediately instead of guessing which of your accounts need a follow-up.
For the Business
Retention teams get a prioritized, confidence-scored queue of at-risk accounts every morning — built from cancellation language, price complaints, and competitor mentions across 100% of calls, not a manual sample.
What Churn Risk Insights Look Like
Find the Customers Worth Saving — Today
Most teams discover churn risk at the moment of cancellation. Book a demo and see how to surface it from calls that happened last week.
Request a DemoAvailable on Growth and Professional plans.