Every Call. Scored.
Searchable. Coachable.
Manual QA teams review 3–5% of calls and call it coverage. Call Coach IQ scores every single one — against your rubric, in your voice — and makes the results searchable in plain English. From call end to scored result in under 90 seconds.
Automated Scoring on Every Call
Custom rubrics — Sales, Support, Retention, Compliance, and more — are applied to every call automatically. No sampling. No reviewer subjectivity. Results in under 90 seconds.
Full Transcript with Audio Sync
Click any line in the transcript to jump to that exact moment in the audio. Every call is fully readable, searchable, and skimmable without listening end-to-end.
See how multi-speaker transcription works →Plain-Language AI Search
Type what you're looking for — "calls where the customer asked about cancellation" or "calls where the agent missed the closing question" — and get matching results by meaning, not just keywords.
Score Breakdown by Category
Every scored call shows exactly which rubric criteria were met and which were missed, with the specific call moment the AI used to make the determination.
Sentiment Timeline
A chart across the call's duration shows how the customer's emotional tone shifted — from warm to frustrated, from hesitant to committed. Spot the turning points instantly.
Filters That Actually Work
Filter by status (Scored, Error, Needs Review), agent, rubric type, sentiment, date range, or phone number. The 200 most recent calls load instantly; Date Range unlocks your full history.
Inside the Call Detail View
Click any call to open its full detail page. Everything you need to understand what happened — and what to do about it.
Click any transcript line to jump to that moment in the recording. No more scrubbing.
See exactly which criteria passed, which failed, and the call evidence used for each determination.
AI-written summary of what the agent did well and what to work on — specific to this call.
For calls with at-risk signals, a confidence indicator and the detected reasons appear inline.
Agents can dispute a score with a written note. Managers are notified and can resolve, adjust, or re-open the dispute.
Re-queue any call for a fresh analysis attempt. Useful after rubric changes or audio file corrections.
Who Uses Call Analytics
Stop sampling 5% of calls and hoping it's representative. Review AI-scored calls by rubric, flag outliers for human review, and track quality trends over time — for every agent, every week.
Filter to your team's calls, sort by score, and surface the bottom 10% for coaching in minutes. No call listening required to know where to focus.
See exactly how your calls scored, what you did well, and what to improve — before your next shift, not next week at a review.
Search for specific language patterns, filter by compliance rubric, and export flagged calls for audit documentation.
Related
See It on a Real Call — Yours
Upload a call and get a scored QA report in under 90 seconds. No account required.
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