Transcription is just the start.
Call Coach IQ transcribes every call automatically — then scores it against your QA rubric, checks it for compliance gaps, and turns the results into agent coaching without any manual review. Not just a transcription tool. A full QA and coaching platform.
No account required to try it. Up and running in 1 business day.
What most call recording and transcription tools leave out
Transcription converts speech to text. That is useful — but it still leaves your QA team doing the hard work: reading transcripts, deciding what matters, scoring calls manually, and writing coaching notes. For most contact centers, that manual work only covers 2–5% of total call volume.
Call Coach IQ automates everything after the transcript. The AI reads the call, scores every criterion on your rubric, flags compliance misses, and delivers coaching to the agent — all in under two minutes, on every call.
By the numbers
<2 min
Average time from call end to full transcript and QA score
100%
Of calls transcribed and scored automatically — no sampling
10×
More calls reviewed per QA analyst hour compared to manual methods
What Call Coach IQ Does
Automatic call transcription
Every inbound and outbound call is transcribed automatically using AI speech recognition tuned for contact center audio — background noise, accents, and crosstalk included.
Full transcript with speaker separation
Transcripts are speaker-diarized so you can see exactly what the agent said versus what the customer said. Searchable, filterable, and stored with the call record.
Compliance checking on every transcript
Every transcript is automatically checked for required disclosures, prohibited language, and regulatory phrases. Misses surface immediately — not days later after a manual spot-check.
AI QA scoring from the transcript
The transcript drives the QA score. Call Coach IQ scores each call against your rubric — greeting quality, empathy, resolution, upsell compliance, hold policy — automatically.
Coaching feedback from transcript insights
Low scores trigger automated coaching. Agents receive specific, timestamped feedback drawn from the transcript itself — not generic advice from a form.
Phrase and keyword analytics
Track which words, phrases, and topics appear across your call volume. Identify trending complaints, upsell acceptance language, churn signals, and compliance risks at scale.
How Call Coach IQ compares to other transcription tools
Not all "call recording and transcription software" works the same way. Here is how the categories differ — and where Call Coach IQ fits:
| Category | What you get | Examples |
|---|---|---|
| Transcription only | Converts speech to text. No QA, no scoring, no coaching. | Rev, Otter, Sonix |
| Recording + basic transcription | Stores recordings with searchable transcripts. Manual review still required. | Chorus, Gong (lite) |
| Conversation intelligence | Sales-focused analytics on talk ratios, filler words, and topics. Limited compliance or QA features. | Gong, Clari |
| QA + transcription + coaching (Call Coach IQ) | Full transcript, automated QA scoring, compliance checking, and agent coaching — in one platform. | Call Coach IQ |
Who uses Call Coach IQ for transcription + QA
Compliance-heavy inbound teams
Financial services, insurance, healthcare, and collections teams use transcription-backed QA to prove required disclosures were made on every call — not just sampled calls.
High-volume contact centers
When your team handles thousands of calls per day, manual review catches 2–5% of calls at best. Automatic transcription and scoring changes the math: every call gets reviewed.
Remote and hybrid agent teams
Managers who cannot physically monitor calls rely on transcripts and AI scores to keep coaching consistent across locations, time zones, and supervisors.
Customer success and retention teams
Transcripts surface churn signals — frustrated language, cancellation mentions, unresolved objections — that manual monitoring misses. Act before the customer leaves.
What the platform includes
Frequently asked questions
Does Call Coach IQ record calls or work with existing recordings?
Call Coach IQ works with your existing call recordings — you do not need to change your telephony or recording setup. Recorded audio is uploaded or pulled from your current platform and processed automatically for transcription and QA.
How accurate is the transcription?
Accuracy depends on audio quality, but Call Coach IQ is optimized for contact center environments with background noise and multi-party conversations. Speaker diarization separates agent and customer turns so scores and coaching can target the right speaker.
How is this different from just using a transcription service like Rev or Otter?
Transcription services give you text. Call Coach IQ gives you text, a QA score, compliance flags, coaching feedback, and performance trends — all automatically. The transcript is the input, not the output.
Can I search across transcripts for specific words or phrases?
Yes. Transcripts are fully indexed and searchable. You can surface all calls where a specific phrase was or was not used, filter by agent, date range, or score, and export results for reporting.
Is PII handled securely in transcripts?
Call Coach IQ includes automatic PII detection and redaction in transcripts. Credit card numbers, Social Security numbers, and other sensitive data patterns are flagged and masked before the transcript is stored or reviewed.
What telephony platforms does it integrate with?
Call Coach IQ integrates with the major contact center platforms and accepts audio file uploads directly. Contact us for integration specifics during the demo — we support most common recording formats and telephony stacks.
See transcription, scoring, and coaching in one demo
Upload a real call and get a full AI-scored QA report with compliance flags and coaching feedback in under 90 seconds. No account, no credit card, no sales process required.
No seat minimums. No long-term contract required. Up and running in 1 business day.