Find Exactly the Calls
You're Looking For.
Standard filters answer standard questions. The Custom Query Builder answers yours. Combine any number of field conditions, save the result as a named query, and schedule it to run automatically — delivering filtered call data to your inbox on the cadence you set.
Multi-Field Filtering
Combine any number of conditions — agent, date range, score band, sentiment, rubric type, call outcome, phone number, classification tag, and more. Every filter narrows in real time.
Saved Queries
Name and save any query so you can run it again with a single click. Saved queries appear in your sidebar — no rebuilding the same filter set every week.
Scheduled Email Exports
Set a saved query to run on a schedule — daily, weekly, or monthly — and deliver results to any email address. Ideal for recurring compliance reports and team performance digests.
On-Demand Email Delivery
Run any query and send the results immediately to yourself or a colleague. Useful for ad-hoc investigations and sharing filtered data without requiring platform access.
Export to CSV
Download any result set as a CSV. Bring call-level data into your BI tool, spreadsheet, or compliance workflow without manual extraction.
Semantic Search Layer
Combine structured field filters with natural-language semantic search across transcripts. Find calls that match a phrase or topic alongside your other filter conditions.
Built for Managers and Admins Who Know What They Need
Most call center reporting surfaces give you pre-built dashboards. Those are useful for standing metrics, but they break down the moment you need something specific: all calls from last quarter where a particular agent scored below 70% on empathy, or every disputed call in a given date range flagged by a specific rubric type.
The Custom Query Builder gives admins and managers direct access to the full call record dataset through a filter interface — no SQL, no data export to a spreadsheet, no waiting for a custom report to be built. Filter, review, save, and automate in the same workflow.
Common Use Cases
Save a query for all calls flagged for compliance review in the past 7 days and schedule it to land in the compliance team's inbox every Monday morning.
Filter by agent, date range, and score band below threshold. Review which rubric categories are dragging down the score and export the list for a coaching session.
Find every call currently in a disputed status. Layer on a date filter and export to CSV for a QA review meeting.
Identify calls where the customer sentiment was positive but the QA score was low — a common signal for rubric calibration issues.
Stop Digging. Start Querying.
Book a demo and we'll show you how to build, save, and schedule a query against your actual call data in under five minutes.
Request a DemoAvailable to admins and managers on all plans.