Agents Shouldn't Have to Wait
to Know How They're Doing.
My Performance gives every agent their own private dashboard — call scores, trends, coaching entries, and achievement badges — all updated automatically after every scored call. No waiting for a manager review. No asking around. Just an honest look at where you stand and what to work on next.
Score Trend Over Time
A personal score trend line across recent weeks. Agents can see whether they're improving, plateauing, or declining — without asking a manager.
Recent Call History
The agent's most recent scored calls with status, score, and a link to the full call detail. Self-review is one click away.
Active Coaching Queue
All coaching entries waiting to be reviewed are surfaced here. Each links to the specific call it came from so the agent can listen, read the feedback, and acknowledge.
Achievements & Badges
Performance-based badges unlock automatically as agents hit milestones — consecutive high scores, coaching streaks, and other criteria. The Achievements card shows progress toward each one.
Coaching Acknowledgment
Agents acknowledge coaching entries directly from My Performance. The acknowledgment creates a timestamped record visible to their manager.
Team Comparison
Agents can see how their scores stack up against the team average — not to rank people publicly, but so every agent has honest context for where they stand relative to their peers.
Manager-View Mode
Managers can open My Performance for any agent on their team — seeing the same data the agent sees, without switching to a separate reporting page.
Why Agent Visibility Matters
When agents can only learn how they performed in a weekly team meeting or a quarterly review, two things happen: they can't correct course quickly, and they feel like QA is being done to them rather than for them.
My Performance changes that dynamic. Agents who can see their own scores — call by call, week by week — consistently engage more with coaching, dispute scores less contentiously, and show faster improvement than those who learn about their performance secondhand.
Achievement Badges
Performance milestones that unlock automatically as agents hit them.
Scoring above the team target for several consecutive calls.
Receiving a 100% on a scored call against any rubric type.
Acknowledging coaching entries promptly over a sustained period.
Showing the highest score improvement trajectory on the team this month.
Give Agents a Reason to Care About QA
QA programs that agents find opaque or punitive see disengagement and score gaming. Book a demo and see the agent experience that makes QA data something people actually want to look at.
Request a DemoVisible to all user roles. No additional configuration needed.