Every Promise.
Tracked and Kept.
When an agent tells a customer "I'll call you back Thursday" or "I'll send that quote today," Call Coach IQ captures it automatically and tracks it until it's done — so no commitment falls through the cracks.
Automatic Commitment Capture
The AI listens for every promise an agent makes — a follow-up call, a callback, a quote, a next step — and logs it automatically. No manual data entry, no relying on an agent to remember to write it down.
Upcoming Commitments Page
Every open commitment lives on a dedicated page, filterable by type, agent, or due date. Nothing gets buried in a call transcript or a sticky note — it's all in one place, sorted by urgency.
Daily Briefing Popup
Agents see a short daily briefing when they log in, showing exactly which commitments are due today or overdue. It turns "remember to follow up" into a system-driven checklist.
Completed History Tab
Marked-complete commitments move to a searchable history tab — useful for audits, disputes, or simply confirming a promise was kept when a customer calls back.
Custom Commitment Types
Admins define their own categories — "Send Quote," "Book Demo," "Issue Refund" — and the AI classifies new commitments against that list automatically as calls come in.
Manager Oversight
Managers can mark a commitment complete on an agent's behalf, and the agent is notified automatically — keeping accountability visible without extra manual reporting.
How It Fits with Conversation Analytics
Commitment Tracking is one signal extracted from every call, alongside:
Commitments sit alongside first-call-resolution detection and missed-opportunity flags — all extracted from the same conversation.
Ask a plain-language question like "show me overdue commitments from last week" and get a grounded answer with links to the source calls.
Missed or broken commitments can surface as coaching opportunities, tying accountability directly back to agent development.
Who Uses Commitment Tracking
See a daily briefing of what's due today and mark commitments complete as they follow through — no separate tracking spreadsheet needed.
Spot overdue commitments across the team, follow up directly with agents, and mark items complete on their behalf when needed.
Define custom commitment categories that match how the business actually operates, and monitor completion rates across the team.
Stop Losing Track of Promises
Book a demo and we'll show you how commitments are captured, assigned, and tracked from the moment a call ends — using your own call data.
Request a DemoNo commitment. Available to agents, managers, and admins.