Your Entire Call Center.
Right Now. On One Screen.
Stop switching between your telephony portal, spreadsheets, and team chats to find out what's happening on the floor. The Realtime Dashboard surfaces queue health, agent availability by team, and your performance KPIs in a single live view — updated continuously from your connected phone system.
Live Queues, One Row Each
Waiting, free agents, longest wait, service level, abandon and answer rate on one compact row per queue — click to expand volume, wait and talk times, and callbacks. A cell turns red only when it breaches a threshold you have switched on, so red always means something.
Agents Grouped by Team
Live agent status grouped under each team, with per-status chips and a count of who is over their break or lunch limit. "Internal only" is its own status — out of the customer queues but still taking calls from colleagues — so it is never mistaken for available.
A Team Filter That Follows Your Queues
Pick a team and the board narrows to its agents and to the queues mapped to it — one team can cover several queues. Managers start on their own team. The Free column counts who can answer each queue right now, across every team mapped to it.
KPIs With Month-over-Month Change
Team CSAT, average call score and average handle time — plus sales calls, close rate and MRR when your calls include sales — over the lookback window your admins choose, 30 days by default, with change against the prior month.
Alerts on Eight Queue Rules
Max wait, calls in queue, callbacks waiting, voicemails, no active agents, abandon rate, service level and answer rate — plus agent alerts for over-break, over-lunch, wrap-up time, missed calls and low scores. Optional popups and email, a per-user opt-out, and silence outside your hours of operation.
The Work Waiting for You
Managers see the AI audit queue, actionable churn risks, every agent’s assigned tasks, and a private coaching follow-up queue. Agents see their own assigned tasks on the same page.
Automatic Integration Sync
Data is pulled from your telephony provider on a continuous short-interval poll. When calls end, metrics update automatically — no CSV exports or manual uploads.
Who Uses the Realtime Dashboard
Open it first thing in the morning and leave it visible throughout the shift. Immediately surface queue spikes and reassign agents before service levels slip.
Watch your agents' live status without walking the floor. Jump in when someone's been in after-call work unusually long or a queue starts backing up.
Review the headline KPIs and their month-over-month change during the stand-up. The dashboard gives you factual context for staffing decisions without pulling a report.
Requires a Connected Integration
The Realtime Dashboard pulls live data from your telephony provider. Call Coach IQ connects natively to 19+ phone platforms — including RingCentral, Five9, Genesys, NICE CXone, Dialpad, Zoom Phone, and others. Setup takes one business day.
Talk to us about your phone system →What the Realtime Dashboard Looks Like
Stop Flying Blind During Peak Hours
Book a 30-minute demo. We'll connect to your phone system and show you what your floor looks like in real time.
Request a DemoNo commitment. Integration in 1 business day, fully operational within a week.