AI Call Coach
An AI Call Coach for Every Agent,
on Every Call.
Call Coach IQ listens to your team's calls, scores each one against your rubric and tells every agent exactly what to work on next — so coaching no longer depends on which calls a supervisor had time to hear.
What an AI Call Coach Does
Listens to every call
A human coach hears a handful of calls a month. An AI call coach reviews every call within your plan's monthly allowance, so coaching is based on how an agent actually performs — not on the two calls that happened to get sampled.
Scores it the same way every time
Each call is scored against your own rubric, criterion by criterion, with the evidence from the transcript behind every score. Two agents with the same call get the same score.
Writes the coaching note
When a call falls below your threshold, the AI writes a coaching note specific to that call: what happened, why it cost points, and the one or two things to do differently. Compliance misses are listed first.
Tracks whether it worked
Agents acknowledge their coaching, and score trends, coaching themes and team summaries show whether the behaviour changed. Coaching stops being a meeting that happened and becomes a result you can measure.
How It Works
Connect your calls
Recordings arrive from your phone system or by upload. Each call is transcribed with the agent and the customer separated.
Score against your rubric
Your admins define the criteria and weights for each call type — service, sales, retention, collections. Every criterion is scored with the transcript evidence behind it.
Deliver coaching to the agent
Calls below your threshold get an AI-written coaching note in the agent’s Coaching Hub, with a notification. Managers can generate coaching on any other call with one click.
Turn patterns into training
Coaching themes surface the habits that repeat across an agent’s calls, and the Training Hub turns your best calls into learning paths for the rest of the team.
Built for Coaching, Not Just Scoring
Coaching Hub
One place for agents to read their coaching, sorted by urgency, and acknowledge it. Managers see coaching across their team and who has not acted on it yet.
Coaching Themes
The AI groups feedback across many calls into the few habits that matter most for each agent, so a coaching session covers patterns rather than one bad call.
Live Training Simulator
Agents practise a scenario and get AI-suggested responses in real time, using a coaching personality your admins configure. Practice happens before the customer call, not after it.
Best Calls Library and Learning Paths
Your highest-scoring calls become examples for the team, organised into learning paths. New agents hear what good sounds like in your operation, not in a generic script.
My Performance for agents
Every agent sees their own scores, trends and coaching history. Self-service visibility means fewer surprises in one-to-ones and faster improvement between them.
Score disputes
Agents can challenge a score from the call itself. Managers review the call and the AI’s reasoning and resolve it in writing, so agents trust the coach instead of arguing with it.
AI Call Coach vs. Coaching From Sampled Calls
| Dimension | Sampled calls | AI call coach |
|---|---|---|
| Calls reviewed | A small sample each month | Every call within your allowance |
| Consistency | Depends on the reviewer | Same rubric, every call |
| Time to feedback | Days or weeks | Shortly after the call is processed |
| Coaching notes | Written by hand | Drafted by AI, reviewed by managers |
| Follow-through | Hard to track | Acknowledgements and score trends |
| Cost to coach more calls | More supervisor hours | Included in the per-agent price |
Who Uses an AI Call Coach
Customer service teams
Coach empathy, resolution and professional close on every call, and, from Insights IQ up, flag the customers who sound ready to cancel.
Inside sales and retention
Score discovery, objection handling and next steps on every conversation, with a sales rubric that is separate from your service rubric.
Collections, insurance and financial services
On Compliance IQ, required disclosures and prohibited language are checked on every call, and compliance misses lead the coaching note.
Broadband, utility and telecom co-ops
Built alongside member-owned providers, with integrations for the billing and network systems those teams already use.
See it in practice: read the Pioneer Connect case study →
AI Call Coach Pricing
Per agent per month. No per-call fees, no seat minimums, month-to-month by default.
Coaching IQ
$79 /agent/month
AI scoring against your rubrics, auto-coaching, the Coaching Hub and score disputes.
Insights IQ
$110 /agent/month
Adds business analytics, sales intelligence and churn risk detection.
Compliance IQ
$185 /agent/month
Adds compliance monitoring and full regulated-grade PII redaction.
Teams over 100 agents are on Enterprise. Compare every plan →
Frequently Asked Questions
What is an AI call coach?
An AI call coach is software that reviews recorded calls, scores each one against a rubric and writes specific coaching feedback for the agent. Unlike a human coach who can only listen to a few calls, it reviews every call in scope and applies the same standard every time. Supervisors still run the coaching conversation; the AI does the listening and the first draft.
Is Call Coach IQ the same as Call Coach?
People often search for us as "Call Coach" or "Call Coach AI". Our product is Call Coach IQ, at callcoachiq.com: an AI call coaching and quality assurance platform for contact centers and sales teams.
Does Call Coach IQ coach agents during live calls?
Coaching on customer calls happens after the call, shortly after it is processed, not as a live prompt in the agent’s ear. For live practice, the Live Training simulator gives agents AI-suggested responses in real time on practice scenarios, so they rehearse before they take the call.
How much does an AI call coach cost?
Call Coach IQ is priced per agent per month, with no per-call fees and no seat minimums: Coaching IQ is $79, Insights IQ $110 and Compliance IQ $185. Each plan includes a monthly call allowance per agent seat (40 calls per agent per month on Coaching IQ, 100 on Insights IQ and 250 on Compliance IQ; Enterprise call processing is unlimited). Enterprise pricing is available for larger teams.
How is Call Coach IQ different from Gong?
Gong is revenue intelligence built for B2B sales pipelines. Call Coach IQ is built for contact centers and phone-based sales and service teams: rubric-based scoring on every call, AI coaching notes, compliance checking, churn risk detection and an agent score-dispute workflow, at a published per-agent price.
Will an AI call coach replace my supervisors?
No. It removes the hours supervisors spend listening to calls and writing notes, so more of their time goes into the coaching conversation itself. Managers review and adjust AI coaching, resolve score disputes and decide what to focus on.
Does it work with my phone system?
Call Coach IQ works with any system that produces call recordings, through a direct integration, the API or upload. See the integrations page for the phone platforms we connect to directly.
Going deeper: AI call coaching buyer guide · How AI call scoring works · Call Coach IQ vs. Gong · Integrations
Hear What Your AI Call Coach Would Say
Upload one call and get a scored breakdown with coaching notes in minutes. No account needed.
Coverage applies to calls within your plan's monthly call allowance — 40 calls per agent per month on Coaching IQ, 100 on Insights IQ and 250 on Compliance IQ; Enterprise call processing is unlimited. Calls beyond the allowance are not processed that month rather than billed as overage. See plan allowances.