Mortgage Lenders & Brokers
Loan Officer Call Coaching That Closes the Gap
Your top producers and your newest loan officers take the same leads and get very different results. Call Coach IQ scores every LO call after it ends, writes the coaching note, and checks the disclosures your compliance team requires.
The Problems We Solve for Mortgage Sales Teams
✗ Sales managers hear a few loan officer calls a month, and only the ones they ask for
✓ Every call within your plan's monthly call allowance is transcribed and scored on your rubric. Managers start with the calls that scored low or missed a required statement.
✗ Leads go cold because nobody tracks what the loan officer promised
✓ Upcoming Commitments lists every promise made on a call — a callback, a rate quote by end of day, a document checklist — so follow-up does not depend on memory.
✗ A loose sentence about rates or approval is a regulatory problem waiting to happen
✓ Turn your compliance policy into required and forbidden phrases. Calls that skip a required statement or use a prohibited one are flagged with the transcript excerpt for review. Compliance IQ and up.
✗ New loan officers take months to sound like your top producers
✓ Your best real calls become a training library, and the Live Training simulator lets a new LO practise a rate or pre-approval conversation with AI-suggested responses before a live borrower.
Built for Mortgage Lending
Loan officer call scoring
Score purchase and refinance conversations on needs discovery and qualification, how the loan options were explained, objection handling on rate and fees, and closing with a clear next step such as an application or document upload.
Separate rubrics for sales and servicing
Lead follow-up, pre-approval, in-process status and servicing calls are different jobs. Score each on its own rubric so a servicing rep is not graded on closing technique.
Required disclosures as configurable checks
Add the statements your compliance team requires — a recording notice, your NMLS identification, the caveat that a quoted rate is not locked — as required phrases, checked on every scored call. Compliance IQ and up.
TCPA- and UDAAP-sensitive language flagged
Forbidden phrases catch language your policy prohibits, such as "guaranteed approval", "the lowest rate anywhere" or pressure to agree to more calls. Each flag carries the transcript excerpt, and an inbound-only rule can be set to skip calls the loan officer placed. Compliance IQ and up.
Every promised callback tracked
Commitments are pulled from the transcript — who made them, what kind, and the deadline — and grouped as due today, this week or overdue for the loan officer and their manager.
Pipeline signal from conversations
Sales Intelligence tracks outcomes on calls scored with your sales rubric by loan officer, and churn-risk detection flags borrowers who mention shopping another lender. Insights IQ and up.
Coaching LOs will actually read
Calls below your threshold get an AI coaching note pointing to the exact moments to work on. Loan officers acknowledge it in the Coaching Hub, can dispute a score, and Coaching Themes shows the gaps a whole branch shares.
Training Hub and practice simulator
A best-calls library from your top producers, learning paths for new hires, and Live Training for practising objection handling before it counts.
Sensitive details masked in transcripts
Transcription masks PINs, passwords, security answers and dates of birth. Compliance IQ adds the full PII redaction tier for teams that need it.
Pricing for Lenders and Broker Shops
From $79 / agent / month
Per-agent pricing with no seat minimums, month-to-month or annual. A broker with three loan officers pays for three seats; a retail lender adds seats branch by branch.
Compare plans, features and call allowances →How Mortgage Teams Use Call Coach IQ
See which loan officers explain options clearly, handle rate objections, and end calls with a next step — and coach from the actual call.
Read your own scores and coaching notes, keep your promised callbacks in one list, and practise tough conversations in Live Training.
Maintain the required and prohibited phrase lists, review flagged calls with the transcript excerpt, and see pass rates by team.
Score servicing and payment calls on their own rubric and catch borrowers who sound like they are planning to refinance elsewhere.
Common Questions
What is loan officer call coaching software?
It works on the calls your loan officers already make: it transcribes them, scores them against your rubric, and writes coaching notes on the moments that cost the deal. Call Coach IQ does this after each call, so managers coach from evidence instead of the few calls they happened to hear.
Can it check for required mortgage disclosures?
Yes, as configurable checks. Your compliance team defines the required and prohibited phrases, and every scored call is checked against them, with the transcript excerpt attached to each result. It is a QA tool, not legal advice; your policy and counsel decide what is required. Compliance monitoring starts on Compliance IQ.
Does it work for mortgage brokers and small teams?
Yes. Pricing is per agent per month from $79, with no seat minimums and month-to-month or annual billing, so a broker shop with three loan officers pays for three seats.
Does it integrate with our phone system or LOS?
Call Coach IQ pulls recordings from 19 phone platforms, including NICE CXone, Five9, Talkdesk, RingCentral, Dialpad. There is no direct loan origination system integration today; calls come from your phone system.
Does it coach loan officers during the call?
No. Calls are scored and coached after they end. Live Training is a practice simulator, not an assistant on live borrower calls.
Can I try it on one of our calls?
Yes. Upload a call to the free Analyze a Call tool — no account needed — and you get the scored report on screen and by email.
Related: How the AI call coach works · Mortgage call center QA: RESPA, TILA & loan officer scoring · Financial services solutions
Score One of Your Loan Officer Calls
Upload a borrower call to the free analyzer and see the score and coaching notes in a few minutes, no account needed. Or book a 30-minute demo and we will set up a loan officer rubric for your team.
Compliance checks are rules you configure from your own policy. Call Coach IQ does not provide legal advice.
Coverage applies to calls within your plan's monthly call allowance — 40 calls per agent per month on Coaching IQ, 100 on Insights IQ and 250 on Compliance IQ; Enterprise call processing is unlimited. Calls beyond the allowance are not processed that month rather than billed as overage. See plan allowances.