Property Management & Leasing
Call Coaching Software for Leasing Teams
Every prospect call is a tour you either booked or lost. Call Coach IQ scores your leasing, renewal and maintenance calls, writes the coaching note, and flags language for review against your fair housing policy.
The Problems We Solve for Leasing and Property Management Teams
✗ Leasing managers cannot listen to every prospect call across every property
✓ Every call within your plan's monthly call allowance is transcribed and scored on your leasing rubric. Managers review the calls that scored low, not a handful picked at random.
✗ Prospects call, ask about a unit, and hang up without a tour booked
✓ The sales rubric scores qualification, how the unit was presented, objection handling, and whether the call ended with a next step — so you see exactly where inquiries are being lost.
✗ One careless sentence on a call can become a fair housing complaint
✓ Add the phrases your fair housing policy requires or prohibits as compliance rules. Calls that miss or use them are flagged with the transcript excerpt for your team to review. Compliance IQ and up.
✗ A new leasing agent learns by shadowing whoever is free
✓ Your best real calls become a training library, and the Live Training simulator lets a new agent practise a prospect or renewal call with AI-suggested responses before taking a real one.
Built for Leasing Offices
Leasing call scoring
Prospect calls are scored on needs discovery and qualification (move-in date, budget, unit size), how the property was presented, objection handling, and closing with a tour or application. Every dimension can be reworded for your leasing process.
A different rubric for each call type
Prospect inquiries, renewals, maintenance requests and resident complaints are different conversations. Score each on its own rubric instead of one generic checklist.
Fair housing language flagged for review
Admins define required phrases and forbidden phrases from your own fair housing policy — steering language, questions about familial status, statements about who a property is "right for". Matches are flagged for a person to review; this is a QA aid, not legal advice. Compliance IQ and up.
Tours, callbacks and promises tracked
Upcoming Commitments pulls every promise out of the call — “I’ll send the application link”, “maintenance will be out Thursday”, “I’ll call you back about the two-bedroom” — so nothing a prospect or resident was told falls through.
Maintenance calls scored for service, too
Score maintenance and resident calls on empathy, capturing the details the technician needs, and setting a clear expectation for when someone will arrive.
Renewal risk on everyday calls
Churn-risk detection flags residents who sound like they are planning to move out — on a maintenance or billing call, not only on the renewal call. Insights IQ and up.
Which agents convert, and why
Sales Intelligence tracks outcomes on calls scored with your leasing rubric, by agent, so you can see who turns inquiries into next steps and coach the rest toward them. Insights IQ and up.
Coaching that leasing agents act on
Calls below your threshold get an AI coaching note with the exact moments to work on. Agents acknowledge it in the Coaching Hub, can dispute a score, and Coaching Themes shows the gap a whole team shares.
Training Hub for onboarding
A best-calls library from your own top leasing agents, plus learning paths new hires can be enrolled in automatically when their account is created.
Pricing for Leasing Teams
From $79 / agent / month
Per-agent pricing with no seat minimums, month-to-month or annual. A three-person leasing office pays for three seats, and a portfolio adds seats as it adds properties.
Compare plans, features and call allowances →How Property Management Teams Use Call Coach IQ
Compare leasing call quality across properties and teams without visiting each office or listening to recordings.
Start the day with the calls that scored low or ended without a next step, send the coaching note, and track whether scores move.
See your own scores and coaching notes, study the best calls in the library, and practise objection handling in Live Training.
Maintain the required and prohibited phrase lists from your fair housing policy and review every call they flag.
Common Questions
How much does call coaching software for leasing teams cost?
Call Coach IQ is priced per agent per month, starting at $79, with no seat minimums and month-to-month or annual billing. A leasing office with four agents pays for four seats. Sales Intelligence and churn risk start on Insights IQ; compliance monitoring starts on Compliance IQ.
Can it score leasing calls on whether a tour was booked?
Yes. The sales rubric scores qualification, presentation, objection handling and closing with a next step, and you can reword each dimension so “next step” means a booked tour or a submitted application for your team.
Does Call Coach IQ guarantee fair housing compliance?
No, and no software can. You define the phrases your fair housing policy requires or prohibits, and Call Coach IQ flags calls that match them with the transcript excerpt so a person can review the call. Your policy and your counsel decide what is compliant.
Does it work with our phone system?
Call Coach IQ pulls recordings from 19 phone platforms, including 8x8, RingCentral, Aircall, Dialpad, Zoom Phone. There is no direct integration with property management software today; calls come from your phone system.
Does it coach agents while they are on the call?
No. Calls are scored and coached after they end. Live Training is a practice simulator for agents, not an assistant on live prospect calls.
Can I try it before talking to sales?
Yes. Upload one of your own leasing calls to the free Analyze a Call tool — no account needed — and you get the scored report on screen and by email.
Score One of Your Leasing Calls
Upload a prospect call to the free analyzer and see the score and coaching notes in a few minutes, no account needed. Or book a 30-minute demo and we will set up a leasing rubric for your team.
Flagged language is for your team's review against your own fair housing policy. Call Coach IQ does not provide legal advice.
Coverage applies to calls within your plan's monthly call allowance — 40 calls per agent per month on Coaching IQ, 100 on Insights IQ and 250 on Compliance IQ; Enterprise call processing is unlimited. Calls beyond the allowance are not processed that month rather than billed as overage. See plan allowances.