Zoom Phone
OthersCloud phone system integrated within the Zoom platform.
Setup time
~20 minutes
Auth method
OAuth
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Agent roster shown in real-time dashboard
- Call queue names displayed
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- Real-time per-call agent state requires the Dashboard scope (phone:read:dashboard:admin) — without it the roster shows account status only
- Live queue call counts are not available via the standard Phone API
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Zoom Phone before starting.
Zoom Marketplace → your app → App Credentials → Account ID.
Zoom Marketplace → your app → App Credentials → Client Secret.
Zoom Marketplace → your app → App Credentials → Client ID.
Step-by-step setup
Follow these steps in your Zoom Phone account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Create an Account-Level OAuth app
In Zoom Marketplace go to Develop → Build App → OAuth → Account-level app.
Zoom Marketplace - 2
Add Phone scopes
Add OAuth scopes: phone:read:admin, phone:read:recording:admin.
- 3
Activate and copy credentials
Activate the app, then copy Account ID, Client ID, and Client Secret from the App Credentials tab.
- 4
Enter credentials in Call Coach IQ
In Admin → System & Data, select Zoom Phone and enter all three values.
Not what you're looking for? Request a new integration
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.