Dialpad
CompatibleAI-powered business phone with call centre capabilities.
Setup time
~10 minutes
Auth method
API
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent state (approximated from users list)
- Live call centre activity
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- No dedicated real-time availability endpoint at standard API tier — agent status is derived from user state and may lag by up to 60 seconds
- Per-queue SLA metrics are approximated from active call data
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Dialpad before starting.
Dialpad Settings → Developers → API Keys → Generate.
Found in Dialpad Settings → Company → your office URL or API response. Leave blank to use your primary office.
Step-by-step setup
Follow these steps in your Dialpad account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Open Settings → Developers
In the Dialpad admin portal go to Settings → Developers → API Keys and click Generate new key.
Dialpad Developers - 2
Assign scopes
Enable scopes: calls:read, recordings:read, users:read, call_centers:read.
- 3
Copy the API key
Copy the generated key immediately — it is shown only once.
- 4
Enter credentials in Call Coach IQ
In Admin → System & Data, select Dialpad and enter the API key. Optionally add the Office ID if you have multiple offices.
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Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.