JustCall
CompatibleCloud phone system built for sales and customer support teams.
Setup time
~10 minutes
Auth method
API
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Native agent availability status via the /agents endpoint
- Phone number queues displayed in real-time dashboard
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- Queue stats show phone numbers as queue identifiers — live call counts are not available via the standard API
- Agent status reflects the availability field from the JustCall /agents endpoint, updated on each poll
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from JustCall before starting.
JustCall Dashboard → Developers → API Keys → your key → Key value.
JustCall Dashboard → Developers → API Keys → User ID shown alongside the key.
JustCall Dashboard → Developers → API Keys → Secret value (shown on creation).
Step-by-step setup
Follow these steps in your JustCall account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Open Developers → API Keys
In the JustCall dashboard go to Developers → API Keys and click Generate New Key.
JustCall App - 2
Copy all three values
Copy the API Key, User ID, and API Secret immediately — the secret is shown only once.
- 3
Enter credentials in Call Coach IQ
In Admin → System & Data, select JustCall and enter the API Key, User ID, and API Secret.
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Ready when you are
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