MiaRec
OthersCall recording and quality management platform, often paired with Momentum Telecom.
Setup time
~10 minutes
Auth method
HTTP
Agent matching
Email (automatic)
Live dashboard
Not available
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent status not available
- Live queue stats not available
Things to know
- No real-time agent status or queue stats API — real-time dashboard is not available
- MiaRec is a recording platform; live presence data comes from the underlying phone system
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from MiaRec before starting.
The URL of your MiaRec server, typically provided by your Momentum Telecom account manager.
Example: https://your-miarec-server.com
An admin user account on your MiaRec instance.
Password for the admin account above.
Step-by-step setup
Follow these steps in your MiaRec account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Confirm your MiaRec server URL
Your MiaRec URL is provided by Momentum Telecom or your on-premise installation. Ensure the API is accessible from the internet.
- 2
Use or create an admin account
A MiaRec admin account is required. A dedicated service account is recommended.
- 3
Enter credentials in Call Coach IQ
In Admin → System & Data, select MiaRec and enter the server URL, username, and password.
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