Five9
PreferredCloud contact centre with Supervisor REST API for real-time visibility.
Setup time
~10 minutes
Auth method
HTTP
Agent matching
Email (automatic)
Live dashboard
Full support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent status and call state
- Live queue stats: depth, SLA, abandon rate, average wait time
- Real-time agent status
- Live queue stats
Things to know
- Admin credentials are used directly — a dedicated service account is strongly recommended
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Five9 before starting.
Provided by Five9 support or found in your tenant configuration. Usually https://app.five9.com/appsvcs/rs/svc
Example: https://app.five9.com/appsvcs/rs/svc
The Five9 domain name assigned to your contact centre, visible in the admin URL.
The email address of an admin-level Five9 account.
The password for the admin account above.
Step-by-step setup
Follow these steps in your Five9 account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Identify an admin account
You need a Five9 user with the Admin role. A dedicated service account is recommended over a personal admin login.
- 2
Note your tenant domain
Your Five9 domain is shown in the URL when you log in, e.g. mycompany.five9.com.
- 3
Confirm Supervisor API access
Verify the admin user has access to the Supervisor application — this controls Supervisor REST API permissions.
- 4
Enter credentials in Call Coach IQ
In Admin → System & Data, select Five9 and enter the API URL, domain, admin email, and password.
Not what you're looking for? Request a new integration
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.