Aircall
CompatibleCloud phone system built for sales and support teams.
Setup time
~10 minutes
Auth method
HTTP
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent availability (approximated from users list)
- Live per-number call activity
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- No dedicated real-time agent status endpoint — availability is derived from the users list and may be up to 60 seconds behind
- Per-queue SLA metrics are not available via the Aircall API
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Aircall before starting.
Aircall Dashboard → Integrations → API Keys → your key → API ID column.
Aircall Dashboard → Integrations → API Keys → your key → API Token column.
Step-by-step setup
Follow these steps in your Aircall account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Open Integrations → API Keys
In the Aircall Dashboard navigate to Integrations → API Keys and click Add an API Key.
Aircall Dashboard - 2
Generate and copy credentials
Name the key "Call Coach IQ", generate it, and copy both the API ID and API Token — the token is shown only once.
- 3
Enter credentials in Call Coach IQ
In Admin → System & Data, select Aircall and enter the API ID in Account ID and the API Token in API Token.
Not what you're looking for? Request a new integration
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.