Intermedia
PreferredNative integration — the platform Call Coach IQ is built on.
Setup time
~10 minutes
Auth method
Custom
Agent matching
Email (automatic)
Live dashboard
Full support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent status dashboard
- Live queue depth, SLA, and abandon rate
- Real-time agent status
- Live queue stats
Things to know
- Admin credentials are used directly — a dedicated service account is strongly recommended
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Intermedia before starting.
Provided by Intermedia during API onboarding, e.g. https://api.intermedia.net
Example: https://api.intermedia.net
Generated in the Intermedia Partner Portal under API Access → Tokens.
Found on the Account Overview page in the Partner Portal.
The admin user account configured for API access in the Partner Portal.
The password for the API admin user account.
Step-by-step setup
Follow these steps in your Intermedia account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Log in to the Partner Portal
Sign in at partner.intermedia.net with your Intermedia partner credentials.
Partner Portal - 2
Enable API access
Navigate to API Access and create a new API token. Copy the Token value — it is shown only once.
💡 Save the token somewhere secure immediately; you cannot retrieve it again.
- 3
Note your Account ID
From the Account Overview page, copy the numeric Account ID shown at the top.
- 4
Enter credentials in Call Coach IQ
Go to Admin → System & Data → Third-Party API Integration, select Intermedia, and paste all four values.
Not what you're looking for? Request a new integration
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.