VoIP.ms
OthersCanadian VoIP provider with a basic REST API for call data.
Setup time
~10 minutes
Auth method
Username
Agent matching
Phone number
Live dashboard
Not available
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Real-time agent status not available
- Live queue stats not available
Things to know
- No agent identity — matched by phone number (DID) only
- No real-time agent status or queue stats API
- Basic VoIP provider — not designed for contact-centre workflows
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from VoIP.ms before starting.
Your VoIP.ms account login email address.
VoIP.ms Customer Portal → Main Menu → API → API Password (set a dedicated API password here, separate from your login password).
Step-by-step setup
Follow these steps in your VoIP.ms account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Set an API password
Log in to VoIP.ms and navigate to Main Menu → API. Set a dedicated API Password (different from your account login password).
VoIP.ms Portal - 2
Enable API access
On the same API settings page, ensure API Access is enabled and optionally restrict to Call Coach IQ's IP range.
- 3
Enter credentials in Call Coach IQ
In Admin → System & Data, select VoIP.ms and enter your VoIP.ms username (email) and the API password.
- 4
Understand agent matching
VoIP.ms has no agent identity concept — calls are matched to agents by the DID (phone number). Assign unique DIDs per agent in Call Coach IQ.
Not what you're looking for? Request a new integration
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.