Freshworks
CompatibleCloud call centre software by Freshworks.
Setup time
~10 minutes
Auth method
API
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Native agent availability status including ACW (after-call work) state
- Call queue names displayed in real-time dashboard
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- Live queue call counts are not available via the Freshcaller REST API — queue names only
- Agent status reflects the availability_status field from the Freshcaller /agents endpoint, updated on each poll
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Freshworks before starting.
Freshcaller Admin → Settings → API & Apps → API Key.
Your Freshcaller subdomain, e.g. if you log in at mycompany.freshcaller.com enter mycompany.
Example: mycompany
Step-by-step setup
Follow these steps in your Freshworks account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Open Settings → API & Apps
In Freshcaller Admin navigate to Settings → API & Apps to find your API key.
Freshcaller Admin - 2
Copy the API key
Copy the API key from the page. If none exists, click Generate.
- 3
Note your domain
Your domain is the subdomain portion of your Freshcaller login URL.
- 4
Enter credentials in Call Coach IQ
In Admin → System & Data, select Freshcaller and enter the API Key and your domain name.
Not what you're looking for? Request a new integration
Ready when you are
Try it free with a real call — no account, no setup. Or book a demo to walk through the platform on your own data.