CloudTalk
CompatibleBusiness VoIP and call centre software with REST API.
Setup time
~10 minutes
Auth method
HTTP
Agent matching
Email (automatic)
Live dashboard
Good support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent availability from agents list
- Queue activity approximated from active calls
- Real-time agent status (approximated)
- Live queue stats (approximated)
Things to know
- No dedicated queue-stats API endpoint in CloudTalk v2 — queue metrics are derived from active ringing calls
- Agent status refreshes on poll interval, not event-driven
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from CloudTalk before starting.
CloudTalk Dashboard → Settings → API → API Key.
CloudTalk Dashboard → Settings → API → API Secret (shown alongside the key).
Step-by-step setup
Follow these steps in your CloudTalk account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Open Settings → API
In the CloudTalk dashboard navigate to Settings → API to find your API credentials.
CloudTalk Dashboard - 2
Copy API Key and Secret
Copy both the API Key and API Secret from the API settings page.
- 3
Enter credentials in Call Coach IQ
In Admin → System & Data, select CloudTalk and enter the API Key in Username and the API Secret in API Token.
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