Talkdesk
PreferredAI-native cloud contact centre with Availability and Reporting APIs.
Setup time
~15 minutes
Auth method
OAuth
Agent matching
Email (automatic)
Live dashboard
Full support
What you get
- Automatic call ingestion
- Recording download for AI scoring
- Email-based agent matching
- Real-time agent availability status
- Live queue reporting with ring groups
- Real-time agent status
- Live queue stats
Credentials you'll need
These are the values you'll paste into Call Coach IQ when setting up the integration. Gather them from Talkdesk before starting.
The subdomain in your Talkdesk URL, e.g. if you log in at mycompany.mytalkdesk.com the value is mycompany.
Example: mycompany
Talkdesk Admin → Integrations → API Connections → your app → Client ID.
Talkdesk Admin → Integrations → API Connections → your app → Client Secret.
Step-by-step setup
Follow these steps in your Talkdesk account, then enter the credentials in Call Coach IQ → Admin → System & Data → Third-Party API Integration.
- 1
Open Admin → Integrations → API Connections
In your Talkdesk admin portal navigate to Admin → Integrations → API Connections and create a new connection.
Talkdesk Admin - 2
Set scopes
Assign the scopes: calls:read, recordings:read, agents:read, queues:read, real-time:read.
- 3
Copy credentials
Copy the Client ID and Client Secret. Also note your account subdomain from the URL.
- 4
Enter credentials in Call Coach IQ
In Admin → System & Data, select Talkdesk and enter the subdomain, Client ID, and Client Secret.
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Ready when you are
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