Call center QA built for teams that don't have an enterprise IT department
Call Coach IQ is AI-powered quality assurance software that works for call center teams of 5 to 75 agents. No minimums, no implementation project, no dedicated QA analyst required. Start scoring calls within 48 hours.
No minimum
agent count required
48 hrs
typical time to first scored calls
100%
of calls scored automatically
0
IT or implementation resources needed
Why most QA software doesn't work for small teams
Enterprise QA tools require 50+ agent minimums
Most legacy QM platforms are priced and sized for large enterprise deployments. A team of 15 agents cannot meet the minimums — and even if they could, the complexity of the platform exceeds what a lean team can manage.
Call Coach IQ has no minimum agent count. You pay for the agents you have.
Manual QA doesn't scale past 10 agents
At 10 agents, a manager can realistically review 2–3 calls per agent per week. By 20 agents, manual QA either becomes a full-time role or collapses to a token 1–2 calls per agent per month — providing almost no signal.
AI scores every call regardless of team size. 10 agents or 75 — the coverage is the same.
Implementation projects require dedicated IT resources
Small contact centers don't have an IT team to manage a 6-month QA platform rollout. Implementation projects that require system integrators and admin teams are built for organizations that have those resources.
Call Coach IQ is self-serve. A manager can configure a scorecard, connect a call source, and have the AI scoring calls without IT involvement.
No budget for analyst headcount
Hiring a dedicated QA analyst adds $45K–$65K/year to the cost structure — often out of reach for a growing team that needs QA but can't justify a full headcount for it.
AI replaces the manual review work. The cost of AI scoring is a fraction of a single analyst salary, with far greater call coverage.
What it looks like by team size
Call Coach IQ scales with your team. Here is what the platform delivers at different sizes:
| Team size | Coverage | Coaching | Manager time | Typical outcome |
|---|---|---|---|---|
| 5–15 agents | All calls scored daily | Auto-triggered per agent | ~2 hrs/week | Replaces manual call review |
| 15–30 agents | All calls scored, real-time flags | Auto + manager-led sessions | ~4 hrs/week | Eliminates need for QA analyst |
| 30–75 agents | 100% coverage across shifts and teams | Team-level + individual | ~6 hrs/week | Replaces 0.5–1 FTE analyst role |
How setup works — no IT required
Build your scorecard
Use the scorecard builder to create criteria, set weights, and configure auto-fail triggers. Most teams start with a template and adjust from there. Takes 30–60 minutes.
Connect your calls
Upload calls manually or connect your telephony platform for automatic ingestion. Supported formats include MP3, WAV, and M4A. Contact us to confirm your platform compatibility.
Review first scored calls
The AI begins scoring immediately. Review the first batch to confirm scoring matches your expectations, then adjust criteria weights if needed.
Set coaching thresholds
Define the score threshold on each criterion that triggers automatic coaching feedback. Agents below threshold receive a coaching summary with the relevant call clip.
Ongoing QA in the background
Every call scored automatically. Managers review dashboards, handle disputes, and run targeted coaching sessions — without manual call hunting.
Common questions from small teams
Do you require a minimum number of agents?
No. There is no minimum agent count. You can start with 5 agents and scale as your team grows. Pricing is per-agent per-month, so you only pay for the seats you use.
What if we don't have a dedicated QA person?
That is exactly who this is designed for. In most small teams, the call center manager or team lead handles QA alongside their other responsibilities. Call Coach IQ automates the call review and scoring work so that role does not require a separate headcount.
Can I set it up without IT help?
Yes. Scorecard configuration, call source connection, and coaching threshold setup are all self-serve through the web interface. No integrations team or IT involvement required for standard setup.
What if our call volume is low — is it still worth it?
Lower call volume actually makes the ROI case stronger in some ways: every call matters more. Missing a compliance issue or a coaching opportunity on 20% of your calls has a proportionally larger impact on a 15-agent team than on a 500-agent center.
Is there a long-term contract?
No annual contract required. Monthly billing, cancel any time. If you need to pause or scale down, you can.
Try it on a real call — no account needed
Upload a call and get a full AI-scored QA report in under 90 seconds. See exactly what your agents would receive — scored against a standard rubric, with criterion-level feedback — before you commit to anything.