Enterprise-quality QA. Without the enterprise price tag.
Call Coach IQ is AI-powered call center QA software built for teams that need real quality assurance — not a six-month implementation project, a $50K professional services invoice, and a three-year contract. Per-agent monthly pricing. Live in days. Cancel any time.
Why call center QA software has a reputation for being expensive
Legacy quality management platforms were designed for enterprise procurement cycles — long sales processes, large implementation teams, and complex pricing models that make the total cost of ownership hard to calculate before you sign. The actual software cost is often the smallest line item. Implementation, professional services, training, and per-evaluation fees can add up to 3–5× the quoted license price in year one.
AI changes this model. When scoring is automated, there are no analyst hours to bill. When configuration requires no IT team, there is no implementation project to manage. The result is a cost structure that works for teams of 10 agents — not just teams of 1,000.
The hidden costs in legacy QA software pricing
When comparing QA software, the license fee is rarely the full story. These are the line items that drive up total cost — and how Call Coach IQ handles each one:
| Cost item | Legacy platforms | Call Coach IQ |
|---|---|---|
| Implementation & professional services | $15K–$80K upfront | Guided setup included on Coaching IQ and Insights IQ |
| Per-evaluation or per-call fees | $0.10–$0.50 per reviewed call | None — calls included with every agent seat |
| Annual contract lock-in | 12–36 month contracts typical | Monthly subscription, cancel anytime |
| Dedicated IT or admin setup | Often required | Guided setup — no IT needed |
| Training & onboarding fees | $2K–$10K | Included |
| Scorecard customization | Extra charge or professional services | Guided setup, included |
Everything included — no add-ons required
AI scoring on every call
Every call scored against your rubric automatically. No analyst hours, no sampling — full coverage of your plan allowance at a fraction of the cost of manual review.
Custom QA scorecards
Build your own scoring rubric with weighted criteria, auto-fail triggers, and compliance checkpoints. Update it any time yourself.
Automated coaching delivery
When a score drops below threshold, coaching feedback goes to the agent automatically. No manager prep time required.
Compliance monitoring
Flag required disclosure misses and prohibited language on every call — not just the ones you reviewed.
Team and agent dashboards
Real-time performance visibility for managers. Agent-level score trends, criterion breakdowns, and coaching history.
Score dispute workflow
Structured, auditable agent dispute process built in — no additional tools needed.
What does affordable actually mean for QA software?
Is there a free trial or free tier?
You can analyze a real call for free — no account required — at callcoachiq.com/try-it. The demo scores your call against a standard QA rubric and returns a full AI-generated report. No credit card needed.
Is pricing per seat, per call, or per evaluation?
Pricing is per-agent per-month. There are no per-call or per-evaluation fees — once an agent is on the plan, every call they handle is scored automatically without additional cost. Volume tiers apply for larger teams.
Is there a minimum team size or minimum contract?
No team size minimum and no annual contract requirement. You can start with a small team and scale up. Monthly billing with no lock-in.
What does it cost to get started?
Visit the pricing page for current per-agent rates. Coaching IQ and Insights IQ have no setup fees: setup is guided by our team, integration is typically complete within one business day, and full setup usually finishes within a few days to a week. Compliance IQ and Enterprise rollouts include a paid implementation and consultation engagement scoped to your call source, rubric, and team structure.
Are there hidden overage or usage fees?
No. There are no per-call or per-evaluation fees. Each plan includes a monthly call allowance per agent seat — 40 calls per agent per month on Coaching IQ, 100 on Insights IQ and 250 on Compliance IQ; Enterprise call processing is unlimited — and the total scales with your seat count. Calls beyond the allowance are not processed that month rather than billed as overage. There are no storage fees for call audio and no charges for additional scorecard configurations.
The cost of not doing QA
It is worth framing the other side of the calculation. Contact centers that do not have consistent QA programs typically face:
Compliance fines
A single FDCPA or TCPA violation can cost $500–$1,500 per call. One missed disclosure caught by QA early is worth more than months of software fees.
Agent attrition
Replacing one call center agent costs $5K–$15K in recruiting, hiring, and training. Coaching and QA programs reduce attrition by 25–35% on average.
Repeat call volume
Every 1% improvement in first call resolution reduces total call volume by ~1%. FCR improvements from consistent coaching pay for QA software many times over.
CSAT and churn
Customers who have poor service interactions are 4× more likely to churn. AI-flagged churn signals caught before the customer leaves are worth far more than a QA subscription.
Start with a free call analysis — no account required
Upload a real call and see a full AI-scored QA report in minutes. No credit card, no sales call, no commitment. Then check the pricing page to see what it costs to run that on every call your team handles.
Coverage applies to calls within your plan's monthly call allowance — 40 calls per agent per month on Coaching IQ, 100 on Insights IQ and 250 on Compliance IQ; Enterprise call processing is unlimited. Calls beyond the allowance are not processed that month rather than billed as overage. See plan allowances.